In the event of an emergency, please call the claims administrator Preferred Management Solutions Ltd

Tel: 0191 466 1115

You will need the following information: Your policy Number and Information about the emergency.

An emergency is a sudden and unexpected incident that impacts on your ability to go about your day to day life as normal. It is an issue that needs resolving urgently. If you were to lose your keys and couldn’t get into your own house, for example, you’d need to sort that out right away; if there was a sudden leak, you’d need to patch things up as soon as possible to avoid flooding and further problems that could make your home uninhabitable.

With our Home Emergency cover, one of our trusted engineers will be dispatched to fix your boiler if it breaks down unexpectedly, provided it is serviced annually.

Yes, where a permanent repair is completed, we'll guarantee the work for 12 months from the date of the claim.

We cover domestic gas boilers under the age of 15 years.

No, this type of policy does not cover the general maintenance of your home, this would include repairing dripping taps, replacement of leaking pipes and thermostats/temperature timings.

Yes, all of our expert contractors are fully vetted and we regular and consistently review the quality and standard of their work.

Our 24/7 call centre has an average call answer time of 9 seconds. 84% Our UK wide trusted tradesperson network are deployed within 30 minutes and we have a average claim lifecycle of 49.5 hours.

Many boilers, especially older boilers, cannot be fixed as spare parts are hard to come by – or are just very expensive compared to the value of the boiler itself. If your domestic boiler is less than 7 years old when the emergency occurs and the domestic boiler is declared beyond economic repair, we will contribute towards a replacement. The amount of the contribution will be £250.

No, a boiler service is not included as a standard (unless stated otherwise in your policy certificate). Your boiler must be maintained and serviced in accordance with the manufacturers recommendations.

1. Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
2. Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is in a basement or cellar or at the LPG bulk tank or storage vessels.
3. Contact the relevant National Gas Emergency service number for your area.

England, Wales and Scotland Call 0800 111 999 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter.
In Northern Ireland Call 0800 002 001 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter

All Claims are required to be submitted online using the claims form via the Claims Administrators website

Claims Administration Website

If you have any problems completing the claims form, or any queries please do not hesitate to contact the Claims Administrator

By Email: claims@mbginsurance.co.uk
By Phone: 0191 258 8153

With Wintarsons home entertainment insurance, you won't need to wait long periods of time for your fridge, freezer, washing machine, or cooker to be repaired or replaced. Repairs and replacements of appliances can be costly and stressful, which is why you should be protected. There is nothing worse than an expensive repair or replacement bill when your tumble dryer or cooker breaks down. With our wide selection of appliance insurance plans, you can avoid this hassle.

You can insure up to 10 appliances under one policy up to the total cumulative purchase prise value.

Wintarsons flexible kitchen appliance insurance cover enables you to choose which household appliances are most important to you that you wish to protect. We cover your most important appliances in the event of mechanical breakdown, electrical breakdown and accidental damage.

Domestic Appliance Product(s)

Dishwasher

Free Standing Cooker

Freezer

Fridge/Freezer

Cooker, Hob, Oven

Microwave Oven

Refrigerator

Tumble Dryer

Washer/Dryer

Washing Machine

Wine Cooler

Wintarsons flexible kitchen appliance insurance cover enables you to choose which household appliances are most important to you that you wish to protect. We cover your most important appliances in the event of mechanical breakdown, electrical breakdown and accidental damage.

Domestic Appliance Product(s)

• Dishwasher

• Free Standing Cooker

• Freezer

• Fridge/Freezer

• Cooker, Hob, Oven

• Microwave Oven

• DVD Player/Blue Ray Players

• Televisions

• Smart Speakers/Wireless Speakers

• Sound Bars

• Digital Radios

• Refrigerator

• Tumble Dryer

• Washer/Dryer

• Washing Machine

• Wine Cooler

• Home Entertainment Equipment

• Vacuum Cleaner

• De-Humidifiers

• Halogen Oven

• Air Fryer

• Slow Cooker

• Food Processor

The age limit for appliances is 8 years old. Any appliances over 8 years old at inception, pre-owned, pre-existing faults or second-hand items will not be covered.

Unlimited claims on appliances per calendar year.

The maximum amount that we will cover you for during your policy period.

Yes, it is required that you provide proof of purchase for every appliance you insure with us.

Yes, it is required that you provide proof of purchase for every appliance you insure with us.

You must provide information on the appliances you wish to cover. You will need to provide Make, Model, Purchase price and Date purchased.

No, sorry! You can't insure an appliance if it is used for a commercial purpose or on a commercial premises.