Home Emergency Insurance
If you haven't got a lot of money but you want a lot of cover!
The cover that's there for you when you need it most. You can relax knowing help is just a phone call away 24 hours a day and 7 days a week.
What is Covered
All sections below are coverd by our Home Emergency Insurance
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Emergency Boiler
Mechanical or electrical failure or malfunction of your domestic central heating system which results in the system becoming completely unusable.
If your boiler is less than 7 years old, a contribution (up to the claim limit shown on your Policy Schedule or £250 whichever is less) towards a new boiler if your existing boiler is deemed beyond economic repair.
If spare parts are needed and the engineer cannot reinstate your heating within 60 hours, a contribution of £40 towards alternative heating costs (you will have to pay for alternative heaters yourself and make a claim for reimbursement).
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External Water Supply Pipe
Leakage or blockage of the mains water supply between the stopcock in your home and the point where it is connected to the public or shared water supply.
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Plumbing
Failure of, or damage to, the internal plumbing system, including the toilet(s), which causes internal water leakage, flooding, or water damage.
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Electrical Emergency
Cover is also provided following the breakdown or failure of the permanent domestic electrical wiring system and its components supplying electrical power to your home.
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Additional Benefit (Excluding: Emergency boiler and Domestic & Central Heating Systems Covers)
Alternative accommodation contribution of up to £250 if your home becomes uninhabitable for more than 48 hours because of an emergency covered under the policy.
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Domestic Central Heating System Cover
Mechanical or electrical failure or malfunction of your domestic central heating system which results in the system becoming completely unusable.
If spare parts are needed and the engineer cannot reinstate your heating within 60 hours, a contribution of £40 towards alternative heating costs (you will have to pay for alternative heaters yourself and make a claim for reimbursement).
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Internal and External Drainage
Failure of, or damage to, the internal or external drainage system of your home. For example, we cover blocked toilets, leaking tanks/cylinders, total blockage of all sinks, and blocked/collapsed external drains.
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Security
Cover to make your home secure following a security incident. For example, following a break-in, broken glazing can be boarded up and broken locks for windows and doors can be repaired or replaced.
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Roofing
Cover to protect your roof from further damage in the event of damage due to bad weather.
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Pest Infestation
Removal or extermination of an infestation of black or brown rats, field or house mice, and wasps’ or hornets’ nests.
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Lost Keys
Cover to enable you to gain access to your home if your house keys are lost or stolen. For example, replacing locks and keys.
Home Emergency Pricing
Outstanding Protection for Low Prices
It's difficult to put a price on piece of mind but we think you'll agree that our prices will give you the confidence that you are getting great value for money in addition to great protection.
Choose your cover type
All prices include Insurance Premium Tax
PayPal
Spread the cost and pay in three interest-free payments using PayPal
Basic (£99 excess)
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Up to £500 per claim
All below sections covered
Standard (£50 excess)
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Up to £500 per claim
All below sections covered
Premium (No excess)
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Up to £500 per claim
All below sections covered
Basic Plus (£99 excess)
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Up to £1000 per claim
All below sections covered
Standard Plus (£50 excess)
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Up to £1000 per claim
All below sections covered
Premium Plus (No excess)
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Up to £1000 per claim
All below sections covered
Why Choose Us
FCA Regulated
We are authorised and regulated by the UK Financial Conduct Authority. We are regulated to offer insurance products within the UK. Our FRN is 986536
Trustpilot Rating
We are proud of our customer feedback for our service and standards. We ensure we listen to our customers and keep them at the heart of our decisions.
Money Back Guarantee
You can cancel your policy within 14 days of receiving your policy documents. You will get a full refund and do not need to provide a reason for the cancellation.
Flexible Cover
With so many insurance cover options you can choose the right policy to suit your needs.
Rapid Response
If you need an engineer, we will dispatch one right away from our trusted approved engineer network.
Value For Money
We consistently review the market to ensure our customers are getting high quality insurance products at a great price.
Our Stats.
We focus on providing a great service for all of our customers all of the time. Our claims handling team aim to ensure your emergency is dealt with as quickly and efficiently as possible. Our claims management partner manages over 40,000 home emergency claims per year under insurance claims handling agreements across the UK and Northern Ireland. To ensure we provide our services at the highest levels, we continuously monitor our performance.
Home Emergency
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Home & Kitchen Appliance
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Frequently Asked Questions
Home Emergency
Tel: 0191 466 1115
You will need the following information: Your policy Number and Information about the emergency.
2. Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is in a basement or cellar or at the LPG bulk tank or storage vessels.
3. Contact the relevant National Gas Emergency service number for your area.
England, Wales and Scotland Call 0800 111 999 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter.
In Northern Ireland Call 0800 002 001 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter